The term "hospitality" comes from the Latin word "hospes", which means "host". Hospitality is essentially the relationship between a host and a guest. Hospitality is not the same as service. It's about knowing the difference and being able to deliver both. Service is a transaction, while hospitality is genuine and has a human aspect. Distinguishing between service and hospitality was the basis of Mercure Roeselare's success. It takes both great service and great hospitality to get to the top! This is what it's all about: taking care of people, making them feel good when they are away from home and showing that they are appreciated. You can't do that with a computer. That is only possible with great personal contacts and that is what we strive for every day! ”