Frequently Asked Questions

When can I check-in? What time is check out?
Your room is available for check-in from 3pm, check-out time is before 11am. If you are arriving early or would like a later checkout time please contact us (additional charges may apply).

Do you accept group bookings?

If you are reserving 5 or more rooms for your party please contact us.
Does the hotel accommodate people with disabilities?
We surely can accommodate people with disabilities in our familyrooms. The public areas on the ground floor including reception, bar and restaurant are wheelchair accessible. Please contact us direcly for more information.

Does the hotel accommodate people with disabilities?
We have a number of adapted rooms and all public areas including reception, bar and restaurant are wheelchair accessible. Please contact us directly for more information.

Does the hotel accept pets?
Only guide dogs are permitted in the hotel.

What is the cancellation policy?
The cancellation policy will depend on the rate plan you have booked, details can be found on our cancellation policy page or on your confirmation email.

How will my details be used?
We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.

Do you have smoking rooms?
The Mercure Hotel Roeselare is a smoke free zone. Smoking is not permitted in any part of the building including guest bedrooms. An outdoors smoking area is provided.

Does the hotel have internet access?
All bedrooms are equipped with high-speed internet access and Wi-Fi is available in public areas.

Do your bathrooms have bath or shower?
All bathrooms are en suite with bath or shower and hairdryer.